Shipping
Free Shipping
We offer Free Shipping on orders over $49 with the USA. Orders must be placed online at www.desotosport.com
Orders with Free Shipping may take up to 5 business days to process, and 7–10 days for delivery, depending on the time of year.
Please note:
- Free Shipping orders are shipped via USPS, the most economical method.
- USPS delivery estimates (7–10 days) are not guaranteed and may be delayed due to weather, routing, holidays, or Sundays.
- Expedited (paid) shipping orders are processed and shipped with priority over free shipping.
If you need your order urgently, we strongly recommend choosing Expedited Shipping at checkout.
Planning for a Major Race? Choose Expedited Shipping
If you’re preparing for an important race, we understand how much goes into it—training, travel, gear, and entry fees. For such high-stakes events, most athletes choose premium expedited shipping to ensure their gear arrives on time.
When you select a paid expedited shipping method, we prioritize your order.
- Orders received before 11:00 AM Pacific Time (Monday–Friday) are typically processed and shipped the same day.
- Orders placed after 11:00 AM or over the weekend will be processed the next business day.
- During peak seasons (holidays, summer, or leading up to major global races), processing may take longer due to volume.
We’re a small, dedicated team that designs, manufactures, and fulfills almost everything under one roof. We appreciate your patience and understanding.
To check your order status or tracking information, please log in to your account on our website.
International Orders
When you order from a foreign country, your IP address determines which currency to show. Upon placing the order and before checkout, you will see the taxes and freight due. This is paid upfront so that your product will arrive landed and duty paid. You will not have to hassle with customs agents or brokers.
United States Possessions
Your order can be shipped by any of the above providers.
APO and FPO can deliver by United States Postal Service Only.
Returns
If you need to return, repair or exchange something, please email contact@desotosport.com
Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 business hours, unless it is a holiday.
The majority of the items we offer are over $49.00 so we offer free ground shipping within the USA. The customer is responsible for freight to return, repair, or exchange. We cover the freight of the repaired or exchanged item back to you. On the rare occasion the customer wishes to return a product for a refund, we refund the full amount of the product less the shipping cost back to us.
If you have any questions or special requests, please use our chat feature or email us at contact@desotosport.com.
Our Policy On Sale Items
- The sale prices are for orders placed on our website only. These prices are not available on phone orders.
- ALL SALES ARE FINAL. We will not accept returns or exchanges, so be sure you are ordering the size you want. If something does not fit, sell it or give it to a friend! Again, at such great prices ALL SALES ARE FINAL.
- There is no warranty on any item that is on sale.
- All wetsuits, if they are ever on sale, are SOLD AS IS. There is no warranty at this price. The wetsuit may state NO WARRANTY on the inside.
- There may be a time lag between when an item sells out and when it is removed from the website. Sale items and prices are limited to styles and colors shown on the website, and only while supplies last, even if they appear on the website.
- There are no retroactive discounts for orders placed prior to now.
- By purchasing the discount sale item, you are agreeing to these terms of sale.
A Warning About Certain Lubricants and their Affect on Fabrics:
Many athletic lubricants, especially non-liquid types, (like Body Glide, vaseline, and chamois creams) work well for wetsuits, but not well for clothing. They tend to make clothing, especially loose clothing, sticky, instead of slick and slippery, and usually results in chafing. It will also damage, stain and discolor all fabrics over time. We advise against using them, and their use will nullify our warranty.